Monday 7 November 2016

Tesco Bank Apologises To Its Customers

Tesco Bank

Tesco Bank has formally apologised after thousands of its current account customers were targeted by fraudsters.

The bank confirmed some of its customers' current accounts "have been subject to online criminal activity, in some cases resulting in money being withdrawn fraudulently".

"We apologise for the worry and inconvenience that this has caused for customers," said Benny Higgins.

He said the bank would refund affected accounts "as soon as possible."

"We continue to work with the authorities and regulators to address the fraud and will keep our customers informed through regular updates on our website, Twitter, and direct communication," he added.

The bank earlier said that the number of customers affected were in their "thousands but less than 10,000".

"We can reassure customers that we will ensure they do not lose out financially," added Mr Higgins.

Over the weekend, customers complained about money being withdrawn without permission, cards being blocked and long delays to get through to the bank on the phone.

Some cards had been immediately blocked as a precautionary measure, but affected customers would still be able to use online banking and carry out chip and pin transactions, the company said earlier.



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