Thursday 19 January 2017

Best And Worst Energy Firms Based On Customer Services Is Now Revealed


Ovo Energy topped the Which? survey, which sees the “Big Six” continuing to languish in the bottom half on key measures such as value for money and customer service.

NPower has come bottom of the list of gas and electricity suppliers for the SEVENTH year running in a survey on customer satisfaction.

The watchdog asked almost 9,000 people to rate their provider on customer service and complaints handling, value for money, accuracy and clarity of bills and whether they feel the company helps them to save money.

Npower managed a score of just 44 per cent, but the other big six companies once again fell below many small suppliers with E.ON achieving 57 per cent, followed by British Gas and SSE (56 per cent), EDF Energy (55 per cent) and Scottish Power (50 per cent).

Ovo achieved a customer score of 78 per cent, followed by newcomer Places for People Energy (76 per cent), Ebico (75 per cent) and Flow Energy (73 per cent).

Small suppliers Good Energy (66 per cent) and M&S Energy (55 per cent) slipped eight and nine places in the table respectively.

Electric Ireland (80 per cent) came top out of the suppliers in Northern Ireland, followed by Budget Energy (76 per cent).

However no supplier scored highly enough to be awarded the Which? recommended provider status.

Which? Magazine editor Richard Headland said: “Yet again we have found the Big Six energy firms performing poorly and smaller suppliers leading the way when it comes to customer satisfaction.


“Larger suppliers need to urgently up their game in line with smaller providers.

“Energy companies should now be doing much more to genuinely engage their customers who are stuck on these poor-value deals. If nothing is done, then the energy companies will have no-one to blame if the Government and the regulator have to step in to ensure this market starts working for consumers.”

*** 8 Ways You Actually Can Save Money On Your Energy Bills

Which? found that customers with the Big Six could save an average of £330 a year by moving to the cheapest dual fuel deal on the market this winter.



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