Friday 20 January 2017

BT To Hike Broadband, TV And Home Phone Prices For Million Of Customers


The changes will add around £36 per year to bills. It includes putting up basic broadband prices by £2 per month, while those with top-of-the range Infinity broadband will pay an extra £2.50 per month.

It is also increasing the cost of its Anytime call package by 49p a month and Evening and Weekend call plans by 30p per month.

Customers will have to pay £3.50 a month for access to BT Sport. The service, which is currently free for just over 1 million TV customers, will add an extra £42 a year on to bills.

The telecoms giant said the increases would help pay for new cricket coverages including the next Ashes Test series and that it hopes to boost boxing and other sports coverage.

BT said that it would inform customers of the changes via letters being sent out next Friday.

Those unhappy with the hikes will be able to leave without paying penalty. A BT spokesman said: “They should contact us within 30 days of receiving their notification detailing the price rises.”

It is also putting up call per minutes rates by 1p, meaning landline calls will go up to 12p per minute and landline calls to mobiles will increase to 16p per minute. The call setup free is also going up by 2p to 21p per call.

Although, it is putting up broadband charges for basic and infinity customers, line rental will remain at £18.99 per month. The changes will be applied to bills from April 2 2017.

John Petter, chief executive of BT Consumer, said: “Customers will get a better package and improved service from us this year in exchange for paying a little more.

“Millions will have the chance to upgrade to faster broadband and almost a million will be able to upgrade to enjoy unlimited usage for no extra cost.

“As usual, we’ve taken care of low income customers by freezing the price of BT Basic and capping call costs. We’ve also frozen line rental, which will particularly help customers who only take a traditional phone service from us.”

BT last made changes to its pricing in July 2016 when it increased the cost of most broadband packages by £2 per month.



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