Wednesday 1 March 2017

Sky Customers Experienced Massive Outrage


Sky – one of the UK’s largest broadband providers - apologised to its customers after homes across the capital were affected due a break in a fibre cable on Tuesday afternoon.

Homes in areas of central London including Soho and Gerrard Street, the Southbank, Bishopsgate and Monument were left unable to connect to the internet or make calls.

South London appeared to suffer the worst of the impact with properties in Balham, Battersea, Brixton, Clapham, Wandsworth, Tulse Hill, Tooting and Streatham all affected from about 5pm.

Engineers carried out emergency repairs and the issues were resolved at about 1.30am on Wednesday, Sky said.

Customers took to social media to vent their frustration at not being able to get online.

One wrote on Twitter: “Dear all my fellow Sky internet users in south London. Looks like we will have to take up reading.”

Another named Joanna tweeted: “Got home from a c*** day to find Sky internet is f***** in south London... Brilliant.”

In a series of tweets to its customers, Sky said engineers had carried out repair work on the fibre cable throughout the night and apologised to its customers for the inconvenience.



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